Yes, we purchased the merchandise at the Disney stores in Orlando, Florida. All merchandise is 100% original Disney and Disney Park.

Each box is unique and contains different items that are a surprise for each of our customers, this is what makes it extra special. All boxes contain original Disney and Disney Park products that are random and mysterious to each customer. You can get more details of what you will get in the mystery box description.

The most popular accessories you can find in our Disney Ears and Dots Mystery Boxes are: Disney hats and headbands, Disney trading pins, stuffed animals, dolls, buttons and patches, books, notebooks, autograph books, ornaments, hats, purses, wallets, jewelry, watches, key chains, charms, mugs, accessories and much more.

Each box is unique and contains a different quantity of items. The number of items and value in each box changes depending on the theme of the box and the price.

In the description of the mystery box, we specify a minimum number of items. You are guaranteed to get that number of items or more.

Our boxes vary in price according to the category of the boxes. You can go to the shop page to see our boxes with their respective prices.

Want to spoil the surprise? We want to create an experience of excitement, surprise and expectation with our mystery boxes.

You can tell us what you like, what kind of items you would like to have. We’d love to hear from you. We are always looking for ideas to improve boxes, products and subscriptions. If you have an idea for an upcoming article, feel free to contact us.

However, due to the way the business process works, we can’t guarantee that a particular item will be in the box. We will always try to do so.

To make sure everyone’s boxes are equally special and arrive on time, we make the customisation process easy for you with our member subscriptions. If you’re interested in customised features like selecting an age or gender-specific theme for your box, this is the perfect place to start!

No. Each Mystery Box will contain different items for each consumer. But, some items may be in some repeated boxes.

If you are a frequent customer, we will make sure that your mystery boxes do not contain repeat items.

We keep an inventory of the boxes we ship to our customers. Your next box will be completely different.

The total value of the box will be higher than the original price listed. So, you’re paying less than buying it at the Disney Store!

It’s very simple, example; if you buy a $49.99 mystery box, you will receive at market price merchandise, you will get items with a combined value of $49.99 or more. In some cases, it can be much more. It all depends on the box and the items you receive in a mystery box.

Some examples of boxes already sold:

It all depends on the items in the mystery box, but we guarantee that it will always be worth more than what you paid for.

It means you get the item you see in the picture.

We will be happy to answer and resolve all your questions and issues, please contact us through the email hello@earsanddots.com. You can use our contact form or go to the support page.

Estimated response time is: 24 to 72 hours.

Please NEVER send us personal information, credit card numbers, personal data and passwords. The only thing we need is your order number and email with which you registered on our website.